Frequently Asked Questions

Certainly! We are consistently thrilled to guide individuals with our expertise in mobile app and website development. It is our utmost priority to provide them with the best service possible. Feel free to reach out to us anytime to request a complimentary estimate.

H/P: (+855-12) 985 842 / (+855-15) 996 296

Yes. We are an online studio and we support clients worldwide.

Everything from the first conversation to design reviews, handover and ongoing support can be done remotely by email, phone, Telegram or WhatsApp — which is how most of our projects already run.

Call or message (+855 15) 996 296 or (+855 12) 985 842, email ask [at] angkordesign [dot] com, or reach us on Telegram, WhatsApp or Messenger.

You can also send us a message from the contact page and it lands with the team directly.

We offer multiple options for payment, which can be made either on our website or through our mobile application. To process payments, we rely on local third-party payment providers such as PayWay by ABA Bank, ACLEDA E-Commerce Payment Gateway, Cathay United Bank, Wing Online Payment, Pi Pay, iPay88, GetLoy, PayGo, BongLoy, or PayPal. We have the ability to integrate with various payment providers to ensure that our customers have a convenient and secure payment experience.

Since 2005 — more than twenty years building websites, online stores and mobile apps.

In that time we have worked with more than a thousand businesses, from small shops and guesthouses in Siem Reap to hotels, resorts and e-commerce brands across Cambodia and beyond.

We reply to most messages within an hour. If it is urgent, just give us a call — we are happy to talk it through.

We offer various payment methods, including Wire Transfer, Western Union, MoneyGram Cheque, ABA Bank, Wing Money Transfer, and local bank, to ensure convenience for our clients when making payments.

Four, and they are designed to fit together so one team can take you from an idea to a live, supported website:

• Domain registration and hosting
• CMS website development — including WordPress sites, boutique hotel sites and online stores
• Mobile app development
• UI/UX and graphic design

That means your domain, hosting, design, build and support all come from the same place — there is nobody to chase when something needs fixing.

Angkor Design is a Cambodian studio with two offices: Siem Reap (Phum Wat Bo, Sala Kamreuork) and Phnom Penh (St. 87 BTZ, Sangkat Boung Tompong, Khan Meanchey).

Almost all of our work is done online, so you do not need to come to an office to work with us — but you are very welcome to visit either one.

For over 17 years, Angkor Design Mobile App and Website Design Services has been providing excellent web design services. Our team has extensive knowledge and expertise in web design, web development, and mobile app development, which has helped numerous brands achieve online success.

We are proud to be an online-first web design team supporting businesses in Cambodia and overseas. At Angkor Design Web Design, we not only create visually appealing websites, but we also ensure they are SEO-friendly by integrating technical SEO. We also offer free consultations for your website or mobile app startups. Furthermore, we provide long-term support and maintenance for your website.

No. Quotes and first consultations are free, with no obligation to go ahead.

Tell us what you are trying to build and we will come back with an honest scope and price. If we are not the right fit for the project, we will say so.

Our hosting starts at $10.50 a month for the Basic plan and $17 a month for the Standard plan. Paid yearly, those are $100 and $180.

Every plan includes a free SSL certificate, cPanel, a Singapore data centre and 24/7 support. If you need dedicated resources for a large store or hotel system, we quote a custom plan around your project.

See the full comparison on the domain and hosting page.

Yearly is cheaper on both plans.

• Basic — $100 a year instead of $126 paid monthly, a saving of 21%.
• Standard — $180 a year instead of $204 paid monthly, a saving of 12%.

Monthly billing can be cancelled at any time, so it is the safer choice if you are still trying us out.

Is it feasible to accurately estimate the expense of website development in Cambodia? The website development process is entirely customizable and caters to the client’s specific needs. There are various options available for website development nowadays.

You can either opt for a freelance designer, approach a website development agency, or try building your website with a reliable website builder. The cost of website development varies depending on the method you choose and your requirements.

At Angkor Design Website Development, we conduct an individual analysis of each project and brainstorm to achieve the desired results before determining the pricing.

Our pricing structure depends on the specific needs of your website or mobile app. We offer free quotes upon request, so please don’t hesitate to reach out.

WordPress is a popular choice for website development. Although there are other platforms like Laravel and CodeIgniter available, WordPress stands out from the rest in Cambodia due to its cost-effectiveness.

One of the biggest advantages of WordPress is its flexibility and support in creating a wide range of websites without any limitations. However, it’s important to prioritize credibility and reliability when selecting a platform for your project. By carefully evaluating your project requirements and choosing the most suitable platform, you can achieve optimal results.

Mobile responsive website design is a technique that adjusts the way a website looks and functions based on the device it is viewed on. This not only enhances the user experience but also offers several advantages. These include the ability to easily adapt to different screen sizes, which saves time and money during the design process. Additionally, responsive design can improve a website’s visibility on search engines Optimization (SEO), increasing its chances of ranking higher in search results.

We receive this question frequently and the answer is not straightforward. The duration for designing and developing a website varies from one site to another. The reason being, each business has its own distinct requirements and every customer has different objectives. We do not speculate the duration without understanding your requirements through meetings, planning, and discussion. Once we have a proper understanding of your requirements, we will be able to estimate a timeline for your project.

The importance of having a professional website design cannot be overstated. A well-designed website can help you establish a strong online presence, attract more visitors, and ultimately generate more leads and sales for your business. With so much competition in the digital space, having a website that stands out from the crowd is crucial.

A professional website design can help you achieve just that, by providing a user-friendly interface, visually appealing graphics, and a seamless user experience. So if you want to take your online presence to the next level, investing in a professional website design is definitely worth considering.

We provide mobile-friendly websites as people nowadays prefer to access websites on-the-go. Developing a responsive website will enhance the appearance and usability of your website on all devices, be it small or large. This, in turn, will attract more visitors and improve your search engine rankings.

No, as a customer, you will only have access to your cPanel.

Yes, and migration assistance is free for customers transferring their hosting to us.

We copy the site, the databases and the email accounts across, test everything on the new server, and only then switch the domain over — so your website and email keep working throughout.

Here are a few helpful tips to consider:

• Opt for a short and memorable domain name.
• Ensure that it accurately represents your brand, identity, and the nature of your products or services.
• Avoid using official names, trademarks, prohibited terms, or anything that might confuse the public.

Absolutely! All of our plans include a custom email address for you. With the Starter Plan, you have the freedom to create as many email addresses as you need, depending on your hosting plan.

Use the free domain checker on our domain and hosting page. Type the name and it tells you instantly whether it is registered.

The same page also has free SSL and DNS checkers, so you can inspect a certificate or look up the records for any domain you already own.

Renewing your domain name is a simple process. Our team will promptly notify you 15-30 days in advance before your domain name expires.

Certainly! All we need is an authorization code from your current registrar in order to initiate the transfer of your domain and hosting to us.

You should have access to your cPanel in just a few more minutes. If it takes any longer, please don’t hesitate to contact us and we’ll ensure you can access your cPanel immediately.

Yes. A free SSL certificate is included on every plan, on both Plesk and cPanel accounts.

That is the padlock your customers look for in the address bar. It also matters for search: browsers warn visitors away from sites without one.

Certainly. If you have a website or app that requires resources, we offer hosting packages services. Feel free to contact us for a complimentary quote.

Our 5-minute WordPress installer is a hit among our users. Simply log in to your cPanel, find the WordPress button, click it, and follow the provided instructions.

Our website hosting service offers free SSL certificates, which means that having SSL on your website ensures that any data provided by site visitors is encrypted during transmission and decrypted on your end, providing protection throughout the process. This prevents hackers and other malicious entities from accessing sensitive customer information. That’s why SSL is so popular.

cPanel, set up instantly when your account is created.

cPanel is a web-based control panel for managing your own site: email accounts, files, backups, FTP, databases, web statistics and more. If you would rather not touch it at all, our managed plans mean you never have to.

cPanel is a user-friendly software used for managing web hosting. It provides clients with convenient access to all their files, as well as the ability to create and manage email accounts at no cost. Moreover, it allows users to create, update, and delete domain records on the internet whenever necessary. Popular CMS applications such as WordPress, Joomla, and Magento can be easily integrated with cPanel. Additionally, cPanel offers user-friendly tools for managing email accounts, making it simple to handle business communications. With cPanel, you have complete control over your entire web hosting account.

Two. A 99.9% uptime guarantee, and a 30-day money-back guarantee — if you are not satisfied in the first month, ask and you get your money back, with no conditions attached.

Our team in Siem Reap and Phnom Penh watches the servers, so if something goes wrong there is a real person to call.

A domain name is the address you enter into your web browser to access a particular website, such as AngkorDesign.com. By typing “AngkorDesign.com” into your browser, you will be directed to our home page. Domain names are restricted to letters and numbers only, with no special characters or spaces permitted.

There is a wide range of domain name endings available for registration.

The most popular domain name extensions are as follows:

• .com: This is the ideal choice for business websites.
• .net: While not as preferred as .com, it is still a reasonable alternative.
• .org: Although commonly used by non-profits, .org domains can be used for any purpose and are a good alternative to .com.
• .info: Technically similar to .com and .net, .info domains are sometimes associated with spam. Therefore, it is better to choose .net or .com.
• .com.kh: The domain extensions “.kh” and “.ខ្មែរ” are the highest level in Cambodia’s national domain name hierarchy, representing the identity of the Kingdom of Cambodia on the Internet.

A Top-Level Domain (TLD) is the highest level in the domain name hierarchy.

For instance, in the case of Cambodia, the domains “.kh” and “.ខ្មែរ” represent the highest level in the country’s domain name hierarchy. These domains serve as the online identity for the Kingdom of Cambodia.

Typically, domain transfers are completed within 5-7 days once your current registrar has given their approval. The timeframe may vary depending on the extension.

In a Singapore data centre.

Singapore is the closest major hosting hub to Cambodia, so pages load quickly for visitors here and across the region — noticeably faster than hosting the same site in Europe or the United States.

Even small businesses in Cambodia that primarily serve local customers or operate in physical stores should consider having a website in key cities like Phnom Penh, Siem Reap, Kep, Kampot, Sihanoukville, Battambang, and other provinces. This is because the internet has become the primary platform that people turn to when searching for products or services. Having a website not only helps establish brand credibility but also enables businesses to sell their products and services online and stay competitive. In the modern age, creating and maintaining a website is now more affordable and easier than ever. Angkor Design Website Hosting offers a variety of online tools for website development, which are included in our hosting plans.

Well, having a domain name offers several advantages. Firstly, it provides you with a dependable and easily discoverable online address. Secondly, it serves as a centralized platform where you can effectively deliver information about your products and services to the public.

Our approach to app development consists of six steps.

1. Analyzing Requirements
2. Wireframing & Designing
3. Development
4. Testing
5. Deployment
6. Support and Maintenance

We appreciate your assistance in testing the project. Even though we have testing and quality assurance procedures in place, your feedback is vital as you have defined the project and know your requirements better than anyone. Your usage and interaction with our app may differ from our expectations, so your input will help us improve the project.

We typically answer the question of how long it takes to build an app with a range of 10 to 16 weeks, although this can vary depending on the specifics of the project. It’s important to note that the initial version of an app, or V 1.0, may take less than 8 weeks or more than 16 weeks to develop, as each project is unique.

Mobile apps have become crucial for businesses to expand in today’s market. They offer easy access to services with just a tap. These apps provide a wide range of services such as notifications, discount codes, ticket bookings, hotel reservations, food and beverage orders, e-commerce, networking, and more. They enable businesses to sell and purchase products while also offering various other services.

Our team specializes in developing mobile apps for both iOS and Android platforms, utilizing a variety of technologies, including react native, flutter, and cross-platform solutions. Additionally, we offer API development and related web application services to complement our clients’ mobile apps.

Mobile Applications

• React Native
• Flutter

Backoffice + API

• PostgreSQL/MongodB Database*
• Node JS/ Ruby on Rails / Laravel / Serverless

The mobile app market is currently thriving with a staggering 1.6 billion smartphone users worldwide. Android and iOS are the two most popular operating systems, making them both attractive options to consider for developing your app. In order to reach your desired audience, we suggest creating an app for both platforms.

Despite the convenience that mobile apps bring, it seems that some hotel owners and managers are still hesitant to invest in them for their business. While many hotels have already made their websites mobile-friendly and have enabled mobile and Facebook booking, only a few have taken advantage of the benefits that come with having a mobile app.

If you’re one of those who are still contemplating whether or not to have a mobile app for your hotel, here are eight reasons why you should consider having one:

1. Hotel apps offer a more optimized booking experience
2. An app will help you track more guest data
3. You can maintain brand awareness for your hotel
4. Increase customer service at your property
5. Integrate your communication with an app
6. Create a more effective guest loyalty program
7. Use your app to act as a tour guide
8. Adapt to any language

When a new operating system is released, apps on your phone will not stop working. This is because OS providers like Apple and Android handle the differences between old and new OSs. However, if there are any issues with an app due to programming, it is recommended to contact Angkor Design mobile app & website development and provide a list of the issues. Our team will make necessary changes to the code to fix them for you.

Sure thing! Our team of mobile app developers will handle the process of uploading your application on both the App Store and Google Play as part of the app development process.

Yes. A brand-new website, a mobile app, or a redesign of something that is not quite working — all three are normal projects for us.

With a redesign we start the same way we start anything else: by looking at who your users are, what they are trying to do, and where they currently get stuck. That is usually what tells us which parts are worth keeping and which are costing you customers.

Yes. UI/UX design, website design and mobile app development are all in-house, and the same design team works across them.

That matters if you need both: your app and your website end up sharing one design system and one visual language, instead of looking like two products from two companies.

Yes. We map the user journey, sketch the screens, and build clickable prototypes in Figma so you can see and feel the product before a single line of code is written.

You give feedback, we refine, and only then does a polished design go to the development team. Catching a problem in a prototype costs a conversation; catching it after the build costs a rebuild.

Four things:

• Research and user flows showing how people really move through your product
• Wireframes and interactive Figma prototypes you can click through and test early
• A clean, consistent interface that works on every screen size
• A reusable design system your team can keep building on as you grow

The design system matters more than it sounds: it is what stops your tenth page looking nothing like your first.

Five stages, in this order:

1. User-centred analysis — we study how people actually interact with your product, and what they need from it.
2. Wireframes — simple sketches of each screen, so the structure is agreed before anything is styled.
3. UI/UX design — the interface and the experience, built around your business and your users.
4. Digital prototyping — interactive prototypes that show how the finished product will look and behave.
5. Web and app development — the design handed to the build team and turned into the real thing.

You see and approve the work at every stage. Nothing gets built from a design you have not signed off.

Yes. Every interface we design is built to work on every screen size, and we build websites to be responsive as standard.

Most people in Cambodia reach a website on a phone first. A design that only works on a laptop is a design most of your customers will never see properly — and responsive layouts also help your search rankings.

We offer website maintenance services to all our clients, including ongoing support for the first six months. When you choose our affordable web design services, we provide a personalized maintenance plan that ensures your website is secure, fast, and user-friendly. Our team of experts is equipped to handle everything from small content updates to critical security updates, bug fixing, SSL installation, module configuration, and version upgrades. We believe in building long-term relationships with our customers, and our exceptional maintenance services are key to our success.

Yes, in whichever way suits you.

We run training sessions so you or your staff can edit content from the backend yourself, and we are also happy to make the updates for you. Adding fresh content regularly is one of the more reliable ways to hold your visibility in search engines, so it is worth keeping up either way.

Yes, on our managed plans. Server upkeep, theme updates and plugin updates are handled on your behalf — there is nothing for you to install or maintain.

This is the part most business owners underestimate. An out-of-date plugin is the most common way a small website gets broken into, and it is the easiest thing in the world to forget about.

Talk to us and we will build one around your site.

Maintenance plans here are personalised rather than picked off a list — what a five-page brochure site needs is not what a busy online store needs, and charging both the same would mean one of them overpaying. So we look at what your website runs on, what you want covered, and how much you would rather handle yourself, then price it from there.

• Call (+855 15) 996 296 or (+855 12) 985 842
• Email ask [at] angkordesign [dot] com
• Or send a message from the contact page

Quotes are free and there is no obligation. We reply to most messages within an hour.

On several fronts at once: hardened servers with account isolation, a free SSL certificate on every hosting account, and critical security updates applied as part of maintenance.

Account isolation means a problem on somebody else's site cannot reach yours. The SSL certificate is the padlock your customers look for in the address bar — and browsers now warn visitors away from sites without one.

Ongoing support is included for the first six months with every website we build.

After that we put a personalised maintenance plan in place. We would rather keep looking after a site for years than hand it over and disappear — long-term relationships are how this studio has worked since 2005.

It is highly recommended to update your website with fresh content on a regular basis to maintain your online visibility in search engines. At Angkor Design Mobile App & Website Development Services, we offer training sessions to our clients on how to easily edit content on the backend and keep their website up-to-date. We are here to assist you with keeping your website frequently updated.

You call us and we fix it. Most questions are answered in under an hour by the same team that runs your server, and you can call us at any time of day.

That is the real advantage of hosting with a local studio rather than a faceless international host: when something goes wrong, there is somebody to talk to.

Everything from routine to urgent:

• Small content updates
• Critical security updates
• Bug fixing
• SSL installation
• Module configuration
• Version upgrades

The plan is personalised to your site rather than a fixed package, and it is aimed at keeping your website secure, fast and easy to use.

Because a website is not a thing you finish — it is a thing you run.

The software underneath yours keeps moving whether you touch it or not. Themes and plugins release updates, browsers change, certificates expire. A site left alone for a year is not the same site you launched; it is an older, slower, more exposed version of it.

What a plan actually prevents:

• Break-ins. Out-of-date software is the most common way a small business website gets compromised. Critical security updates, SSL and hardened servers are what close that door.
• Quiet breakage. A payment form that stopped sending, a contact form going to an old inbox, a page that broke after an update — these rarely announce themselves. Your customers just leave.
• Slipping down search results. Search engines favour sites that are secure, fast and updated with fresh content. Neglect shows up in your rankings long before it shows up on the page.
• Expensive emergencies. Fixing a hacked or broken site costs far more than keeping it healthy, and it always happens at the worst possible moment.

The honest version: most of the work on a maintenance plan is invisible, and that is the point. You are paying so that nothing happens — and so there is someone to call on the day something does.

Free, and no sign-up. No email address, no account, no trial that expires.

There is a rate limit — a few checks a minute per visitor — because each one makes real requests to a real server. That is the only restriction.

If a tool tells you something is wrong and you would rather not fix it yourself, tell us about it and we will look. But nothing about the tools is a funnel: you can use them for years and never speak to us.

The lookup, yes. You, no.

What is stored is what was looked up — the domain, which tool, and what the answer was. What is not stored is your IP address, any session, or anything that ties a lookup to a person.

Some of those lookups appear in the live strip under our home page banner, as proof the tools are used. A domain only reaches that strip after passing a word filter, because a public strip showing whatever a stranger typed into a text box is a defacement waiting to happen. The tools still answer for those domains — it simply does not get printed on our front page.

Our tech stack checker reads the public HTML and response headers and reports the CMS, framework, page builder, analytics and CDN — around thirty signatures.

Nothing is logged into and nothing is scanned. It is the same information any visitor could read by opening the page source, just read faster and organised.

It also flags something worth knowing about your own site: WordPress publishes its exact version number in the page source unless somebody removes it. Anyone scanning for sites on a version with a known vulnerability can find yours without trying anything. Removing that tag is not security by itself — you still have to apply the update — but there is no reason to advertise which update you have not applied yet.

Use the llms.txt generator — it reads your site and writes the file for you.

An llms.txt sits at the root of your site and tells an AI assistant which pages are worth reading and how they fit together. Robots.txt says what a crawler may not touch; llms.txt says what is actually worth its time.

The generator reads your sitemap, fetches up to twenty-four of your pages for their titles and descriptions, groups them into sections and hands you a finished file with Copy and Download buttons. Upload it to your site root so it answers at /llms.txt — the same place robots.txt lives.

Read it before you publish it. It is built from your own titles and descriptions, so it inherits whatever is wrong with them. Treat it as a draft that is ninety per cent done.

Most speed tests measure from North America or Western Europe. A site hosted in Texas tests well from Texas and feels slow in Phnom Penh, and the report will not mention it.

Our server location and speed check runs from our own server in Singapore — the closest major hosting hub to Cambodia and where most traffic to this country is routed. It is not a measurement taken in Phnom Penh and does not pretend to be, but it is a far better proxy for your visitors than a test run from Virginia.

It makes three requests in sequence and reports the fastest and the typical response, so you can see whether the server is consistent or struggling. It also reports the size of your HTML separately, because a 400 KB home page is slow everywhere and no amount of moving it closer will fix that.

If your site is slow *and* served from far away, our hosting is in that Singapore data centre.

Our accessibility quick check runs twelve automated checks on your page — whether it declares its language, whether images carry alt text, whether headings descend without skipping a level, whether form fields can be labelled, whether links say where they go, and whether pinch zoom has been disabled.

It is not an audit, and passing it does not mean your site is accessible. Automated tools find roughly a third of real accessibility problems. Colour contrast needs the rendered page. Keyboard traps need somebody to press Tab. Whether your alt text is any *good* — as opposed to merely present — needs a person who can see the image.

It is worth running anyway, because most of what fails here fails for everybody. Headings that skip levels confuse search engines. Links that say "click here" tell an assistant nothing it can quote. The overlap between being accessible and being findable is much larger than it looks.

They are lines of server configuration that stop entire categories of attack, and they are the cheapest security you can buy: no software, no subscription, no performance cost. Our security headers check grades yours from A to F.

The ones that matter:

• Content-Security-Policy — the difference between an injected script running and being blocked
• Strict-Transport-Security — stops the first visit of the day being made over plain HTTP
• X-Frame-Options or CSP frame-ancestors — stops your pages being loaded invisibly inside another site and clicked through
• X-Content-Type-Options — stops browsers guessing at a file type, which is how an uploaded image gets executed as script

They are also the most commonly skipped, because nothing visibly breaks when they are missing. A site with none of them looks and behaves exactly like a site with all of them, right up until it does not.

Eleven, all free and none of them asking you to sign up:

• Domain search & WHOIS — is a domain free, who holds it, when does it expire
• SSL certificate checker — is the padlock valid, and when does it expire
• DNS checker — what records a domain publishes
• AI readiness check — can ChatGPT, Claude and Gemini read and quote your site
• llms.txt generator — builds the file for you, ready to upload
• Email deliverability — SPF, DKIM, DMARC and MX
• Tech stack checker — what a website is built on
• Security headers — the headers that stop clickjacking and injected script
• Accessibility quick check — twelve checks a screen reader depends on
• Local business readiness — whether an assistant could recommend you in Siem Reap or Phnom Penh
• Server location & speed — where your site is served from, measured from Singapore

Every one of them answers a question a client has actually asked us. They take seconds and there is no reason to charge for them.

Nine times out of ten it is one of three DNS records, and our email deliverability check tells you which in about a second.

• SPF lists the servers allowed to send mail as you
• DKIM signs each message so a receiver can prove nothing was altered
• DMARC ties the two together and says what to do when they disagree

Gmail and Yahoo now expect all three from anyone sending in volume. What was best practice for years became the entry requirement, and domains that ignored it are the ones suddenly landing in spam without having changed anything.

The commonest cause of a sudden problem is not a blacklist — it is an SPF record that quietly went over its ten-lookup limit when somebody added one more service to it, at which point receivers treat the whole record as broken.

One honest limit: DKIM selectors cannot be discovered, only guessed. The tool tries fifteen common names, so "not found" means those fifteen did not answer, not that you definitely have no key.

Our local business readiness check tells you what an assistant can and cannot learn about you.

A search for "web designer" is answered from reputation. A search for "web designer in Siem Reap" is answered from *data*: an address, a phone number, opening hours, coordinates, and corroboration that you exist somewhere other than your own website. A site can read beautifully to a person and still be unusable for that second question.

Three things matter more here than in most markets:

• Coordinates. Postal addressing in Cambodia is loose and the same street name recurs across districts. Latitude and longitude remove the ambiguity entirely.
• Messaging apps. Most enquiries here arrive through Telegram, WhatsApp or Messenger. A site offering only a contact form loses business in a way it would not elsewhere.
• Khmer on the page. English-only is a legitimate choice for some businesses and the wrong one for most serving Cambodian customers directly — but it should be a choice.

The check does not cover your Google Business Profile, which is the other half of local search and lives outside your website entirely.